Charlys Pet World 644 E Main St, Alhambra, CA
Last Updated: January 6, 2026
1. Introduction
At Charlys Pet World (“we,”“us,”“our,”or“thestore”),wevalueandrespecttheprivacyofour customers and visitors. This Privacy Policy explains how we collect, use, protect, and share personal information when you interact with us—whether by visiting our physical store, browsing our website, engaging with us on social media, contacting our team, or using our services.
By using our services, you agree to the practices described in this policy.
2. Information We Collect
Information You Provide to Us
We may collect personal information when you:
Make a purchase
Request services (grooming, boarding, daycare, or others)
Contact us by phone, email, or social media
Participate in promotions, giveaways, or surveys
Create an account or voluntarily provide information
This information may include:
First and last name
Email address
Phone number
Address
Payment information
Pet information (name, breed, age, gender, special needs)
Any other information you choose to provide
2. Information Collected Automatically
When you visit our website or interact with our digital platforms, we may automatically collect:
IP address
Browser type and device information
Pages viewed and time spent on the site
Site interaction data
We may also use cookies and similar technologies to enhance user experience and analyze website usage.
In-Store Visual Information
For security and internal monitoring purposes, we use cameras within our store locations. These cameras do not collect biometric information and are used solely for security and service improvement.
3. How We Use Your Information
We use the information we collect to:
Process purchases and services
Provide customer support
Maintain and improve our products and services
Communicate with you regarding appointments, orders, or services
Send promotional communications (with your consent)
Comply with legal and administrative obligations
Ensure the safety of our customers, staff, and store
We do not use your information for purposes other than those described.
4. Sharing of Information
Charlys Pet World does not sell your personal information. We may share information only with:
Service providers (payment processors, technology platforms, marketing services)
Legal authorities, when required by law
Third parties, with your explicit consent
We may also share aggregated or anonymized information that cannot reasonably be used to identify you.
5. Promotional Communications
You may receive emails, messages, or notifications related to:
Promotions
Events
New products or services
You may opt out of promotional communications at any time by following the instructions included in each message or by contacting us directly.
6. Data Security
We implement administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure. We also recommend that you:
Protect your passwords
Avoid sharing sensitive information through unsecured channels
We will never request payment or credit card information via unverified emails or messages.
You may opt out of promotional communications at any time by following the instructions included in each message or by contacting us directly.
7. Children’s Information
We do not knowingly collect personal information from children under the age of 16 without parental or legal guardian consent.
8. Data Retention
We retain personal information only as long as necessary to:
Provide our services
Meet legal, accounting, and regulatory requirements
Resolve disputes
Once the information is no longer needed, it is securely deleted.
9. Your Privacy Rights (California)
If you are a California resident, you have the right to:
Request access to your personal information
Request correction of inaccurate data
Request deletion of your personal information (subject to legal exceptions)
Opt out of the use of your data for promotional purposes
To exercise your rights, please contact us directly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated revision date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Charlys Pet World 644
E Main St, Alhambra, CA (626) 289-4393
